Support Tickets
Clorvia has a built-in ticket system so you can track support requests — your own, or ones raised on behalf of a customer — without leaving the app.
Raise a ticket
Open Tickets
Click Tickets in the sidebar, then + New.
Fill in the details
- Subject — a short summary of the issue
- Description — the full details
- Priority — Low / Medium / High / Urgent
- Category — Billing / Technical / General
- Customer — link the ticket to the party it relates to (optional)
Save
The ticket is created with status Open and a reference number you can quote.
The conversation thread
Open any ticket to see its message thread. Add a reply to keep the conversation in one place:
- Replies from your team are marked as staff replies.
- Customer replies are recorded against the ticket too.
This gives you a complete history of every support request.
Track status
Each ticket moves through a simple lifecycle — update the Status as you work:
| Status | Meaning |
|---|---|
| Open | New, not yet started |
| In Progress | Being worked on |
| Resolved | Fixed, awaiting confirmation |
| Closed | Done |
Tip: Filter the Tickets list by status or priority to focus on what needs attention, and open a customer to see all their tickets in one place.
See a customer’s tickets
Because tickets link to a party, opening a customer shows all their support tickets alongside their invoices and payments — a full 360° view of the relationship.
→ Need to contact us instead? See Getting Help.